Error 'SIM card rejected "or" SIM card not accepted'

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The SIM (Subscriber Identity Module) card is a small card located inside your phone that establishes a network connection, which is provided by your operator or service provider. What to do when an error occurs?


How to fix an error in the SIM card

Our phone may display a message "SIM card rejected" or "SIM card unaccepted" . For these cases, we see some common causes that produce and solutions.

Maladjusted SIM card : It may be that the SIM card is out of alignment, caused by the fall of the phone, a blow, or was recently opened and the card has run out of adjustment. Follow the installation instructions for this card listed in the user manual.

PUK code error : Another possibility is that the PUK Personal Unblocking Key, is entered incorrectly multiple times, causing the deactivation of the SIM card and the message "SIM card rejected". If this seems permanent, contact your service provider for a new SIM card.

Change of operator : Another common mistake happens when we switched service operator. If some time ago the transfer was made, it is possible that the SIM card or phone are configured for the previous company, and will need updating.

It is also possible that the phone is configured so that it can not be used with a SIM card from another operator or service provider. For assistance, please contact customer service.

If despite having completed these steps the error persists, it is likely that the SIM card is damaged . Contact your supplier for testing and / or replacing the SIM card.

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